GUEST INFORMATION

Thank you for choosing to stay at Southgate Motel.

This guest compendium is designed to assist you with useful information and services to help ensure your visit is a memorable one.

We value your patronage and trust your stay with us will be a most pleasant one. We would also greatly appreciate any feedback you may have.

Warm regards,

The Southgate Motel Team

HOTEL INFORMATION

RECEPTION HOURS

Monday to Friday | 7.00am – 7:00pm

Saturday | 9:00am – 5:00pm

Sunday | 10:00am – 4:00pm

Public Holidays | Hours Vary

For after-hours assistance, please call 08 8723 1175.

ACCOUNTS

Visa, MasterCard, American Express and EFTPOS are all accepted. A surcharge of 2.25% for AMEX applies.

BUSINESS SERVICES

Photocopying and printing services are available at Reception (additional charges apply).

CANCELLATION

Should it be necessary to cancel or amend your reservation, please contact Reception. Please note we have a 24 hour cancellation notice period and cancellation fees may apply.

CHECK-IN/ CHECK-OUT

Check-in time is 2.00pm.

Check-out time is 10.00am

Please contact reception to request late checkout – (additional charges may apply).

LOCKOUTS

In the case that you are locked out from your room due to a lost or damaged room key afterhours, please call 08 8723 1175 and press 3. You will need to provide your name and room number to our night team. Lockouts may incur a $60 callout fee.

EMERGENCY

Your safety is our utmost priority. In the event of an emergency evacuation, proceed to the nearest emergency assembly area (evacuation information is on the rear of your door). Please advise reception of an emergency or dial 000 for emergencies immediately if required.

LAUNDRY

We have a card operated guest laundry (washers & dryers) on the right wing of the ground floor, opposite room 120.

LOST AND FOUND

Lost and found items are kept for a period of 1 months, excluding perishables. Please contact Reception to enquire about lost belongings. Lost property can be posted at the guest’s expense through Australia Post. Perishables will be discarded.

LUGGAGE STORAGE

This service is available to all guests at no charge. Please contact Reception to make arrangements.

PARKING

Please enjoy complimentary access to our guest carpark.

RESERVATIONS

For your next visit to, please contact Reception to make a reservation or alternatively, visit our website www.southgatemotel.com.au.

RESTAURANT

The Gates Restaurant is located on the ground floor near reception and is open from Monday to Thursday for dinner, from 5:30 to 8pm. Room service is available for a small fee.

View the menu on our website here: https://www.southgatemotel.com.au/menu-1

RULES OF THE HOUSE

Guests and invitees of guests are expected to behave in a manner which is conducive to the safety, comfort and convenience of other guests within the property. A breach of this rule may result in the eviction of the offender at the discretion of the Manager.

SWIMMING POOL AND SAUNA

Relax in the outdoor swimming pool and sauna located in the courtyard in the centre of the motel.

Our pool is open daylight hours year-round, however is heated from November to April.

Pool towels can be requested from Reception.

YOUR ROOM

ACCESS KEY

All rooms can be accessed via an electronic access card. Please ensure you keep it away from your mobile phone to avoid a card reader error.

AIR CONDITIONING/HEATING

Your room is individually equipped with reverse cycle air conditioning. Your remote is located on the wall behind the microwave.

If the air conditioner is not operating correctly, firstly check that the correct mode has been selected. There is a mode button on the control unit (or remote control) which can change the unit from heating to cooling. For any further instructions, please contact Reception.

BLANKETS

Spare blankets and pillows are located in the wardrobe. For an extra blanket or pillow, please contact reception.

COTS

Porta cots are available on request at time of arrival or when booking. There is no charge for cot use. The cot and bedding will be placed in your room for you to assemble as required.

HAIRDRYERS

A hairdryer is located in your bathroom cupboard.

HOUSEKEEPING

Our housekeeping team provide an “on demand” servicing option 7 days a week. Simply hang your “please make up my room” sign on your door by 9am for housekeeping services.

IRON/IRONING BOARD

An iron and ironing board are located in the wardrobe.

MAINTENANCE

Please see Reception during office hours. For emergencies, please call the afterhours number.

MALICIOUS DAMAGE

Guests are reminded that the cost of replacement or repair of anytime item, that goes beyond fair wear and tear, and that is caused by the guests or their invited guests will be charged to their account and subsequently charged to their credit card provided at time of check in.

SECURITY

When entering via side access doors, please ensure door closes securely behind you to help ensure safety for all guests. The front doors are locked when reception is closed. Please tap your room key on the silver box to gain access through the front doors after hours.

Please ensure that your vehicle is locked and that no valuables are left within sight.

The foyer/reception and car park are covered by security cameras 24 hours a day, and staff areas are alarmed after hours.

SMOKING

All rooms are designated Non-Smoking. Smoking is strictly only allowed outside the building and away from the main doors. Smoking within our motel rooms is considered to be malicious damage. If a room is found to have been used for smoking by the guests or invitees of the guests, a minimum charge of $200.00 will be charged to the guests account or credit card supplied at check-in.

TEA AND COFFEE

Complimentary tea and coffee making facilities are provided in all rooms. These items will be replenished daily when your room is serviced.

TELEVISION

Your room is fitted with either a Smart TV or a TV with a Chrome Cast device.

Smart TV - simply enter your personal username/password to your preferred streaming service (ie Netflix) and make sure to sign out before your departure.

Chrome Cast: Follow the instructions on the card in your room to access casting services. A smart phone and scanning of the QR code on screen is required.

TOILETRIES

The hotel provides some basic personal amenities for you to use in your en-suite bathroom. Body wash, shampoo, conditioner, shaving cream, moisturizer and hand wash are all provided.

TOWELS

To help save the environment, please leave only the towels you want laundered on the bathroom floor. Towels left hanging to dry will not be replaced. If you require extra towels, please see Reception.

WI-FI

Complimentary wireless internet is available with the following credentials:

Wi-Fi name: Southgate Guest

Password: southgate175

NEARBY AMENITIES

CHEMIST

UFS Chemist

49-51 Commercial Street East, Mount Gambier SA

HOSPITAL

276/300 Wehl St N, Mount Gambier

08 8721 1200

POST OFFICE

Australia Post

30 Helen Street, Mount Gambier

SUPERMARKET

Woolworths

145 Commercial Street East, Mount Gambier SA 5290.

TAXI SERVICES

Vears Taxis – 8725 0666

Little Taxis – 7076 9076